Shipping & Returns

Payment
We accept payment via credit card (Visa, Mastercard), Western Union and Wire Transfer. Western Union enjoys at least 5% off in our website, more details please contact us. When placing an order, your billing address must correspond to the address of your credit card otherwise we will not be able to process your order. All transactions are secured. Our website is provided with an SSL encryption system to protect personal and payment data.

Warranty
Long term business is our goal,so we consider customer satisfaction and after-sales care to be one of the most important aspects of our business. We offer 180 days free charge warranty to keep you be relieved for your purchase. You can also purchase an extended warranty of up to 4 years with our plentywatches.com VIP plan.

Return
If you are not 100% satisfied with your purchase, simply return it for a full refund on the items purchased. You can return your purchase for up to 30 days from the purchase date.

If you would like to return an item, please contact us for authorization on a return. You will be issued a Return Merchandise Authorization Number (RMA) and instructions on how to send your order back to us. Returns received without an RMA will be sent back to the customer, no exceptions. Your refund will not include shipping charges. Your refund will also not include shipping charges that you may incur when sending merchandise back to us. All return shipping costs are the responsibility of the customer.

The goods will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for full credit to be issued. No credit or exchange will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will refund your credit card and send you an email stating that your return is completed. Credits normally take 3-5 business days to appear on your credit card statement.

Exchanges
You can exchange your goods for up to 30 days from the purchase date. All product exchanges should include the original invoice and be mailed to the address noted above. Please send us an email right away to specify the style and color you would like to exchange your handbag for so we can place the new bag on hold for you.

The product(s) will be inspected upon receipt. If no idea of setting the watch, please consult first. Damage caused by self, responsibility follows. All exchanges must be in resalable condition and all original packaging (including invoice) must be in place. No exchange will be issued if the product shows signs of use. Exchanges will ship out as soon as we receive the original order.

We are always here to help. You can send any inquiry to serviceplentywatches@gmail.com directly, We will reply you via e-mail within 24 hours.(within 48 hours if on weekend). You can also tell our online customer service team.
 

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